On Friday afternoon Mrs. Harpur, apt 1902, handed in a faulty card and asked the concierge for compensation. After investigation, the concierge was reluctant to do anything as the card had no record of being registered or used in the building. The concierge was unsure how to handle it and in an email this morning, asked what should be done next.

I spoke with concierge Roisin this morning and advised that she should not replace Mrs Harpur's card or compensate her for it. I suggested she inform Mrs Harpur that she had been instructed by a committee member that if the access card was not provided by or registered with Aurora, she was unable to assist her. I also asked Roisin to direct Mrs Harpur and further discussion on this matter to me, Robert or Rick. As I recall, Mr. Harpur obtained his own access cards because he wanted many and, like Mr. Edge, he considered the fees charged by Aurora for access fobs were unconscionable.

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